For General Training candidates, Task 1 is not a graph — it is a letter. You will be given a situation and asked to write at least 150 words in letter format. The challenge is not just writing good English; it is choosing the right tone and following the correct conventions for formal, semi-formal, or informal letters. Get the tone wrong, and your Task Achievement score suffers immediately.
#How to Identify the Tone
The question always gives you enough information to determine the tone. Here is the rule of thumb:
- Formal: You are writing to someone you do not know — a manager, a company, a government office, a landlord you have never met. Key phrase in the question: "Write a letter to the manager," "Write to the local council."
- Semi-formal: You are writing to someone you know in a professional context — a colleague, a neighbour, a teacher. There is a relationship, but it is not personal.
- Informal: You are writing to a friend or family member. The question will say something like "Write a letter to your friend" or "Write to a family member."
#Opening and Closing Conventions
These are non-negotiable. Using the wrong opening or closing for the tone is a clear signal to the examiner that you have not understood the task.
#Formal letters
- Opening: Dear Sir or Madam, (when you do not know the name) / Dear Mr Thompson, (when you do)
- Closing: Yours faithfully, (with Sir/Madam) / Yours sincerely, (with a named person)
#Semi-formal letters
- Opening: Dear Mr/Mrs/Ms [Surname], or Dear [First name], depending on context
- Closing: Yours sincerely, / Kind regards, / Best regards,
#Informal letters
- Opening: Dear [First name], / Hi [Name], / Hello [Name],
- Closing: Best wishes, / Take care, / Looking forward to hearing from you, / All the best,
A common mistake is writing "Dear Sir" and then closing with "Best wishes" — this mixes formal and informal conventions and will cost marks.
#Letter Type 1: The Complaint Letter (Formal)
Complaint letters are among the most common Task 1 questions. You need to state the problem clearly, explain its impact, and request a specific resolution.
#Paragraph structure
Paragraph 1 — State the purpose: Explain why you are writing. Be direct.
"I am writing to express my dissatisfaction with the service I received at your restaurant on Saturday, 12th April."
Paragraph 2 — Describe the problem: Give specific details about what went wrong.
"My reservation was for 7:30pm; however, we were not seated until 8:15pm, despite the restaurant being only half full. Furthermore, when our meals arrived, my wife's order was incorrect, and the waiter was dismissive when we raised the issue."
Paragraph 3 — State what you want: Request a specific action or resolution.
"I would appreciate a full refund for the meal, or at the very least, a formal apology and a complimentary voucher for a future visit. I trust this matter will be resolved promptly."
#Useful formal complaint vocabulary
- I am writing to express my dissatisfaction with...
- I wish to draw your attention to...
- This matter has caused considerable inconvenience.
- I would be grateful if you could...
- I look forward to receiving your response at your earliest convenience.
#Letter Type 2: The Request Letter (Formal or Semi-formal)
Request letters ask for information, permission, or assistance. The key is being polite and specific about what you need.
#Paragraph structure
Paragraph 1 — Introduce yourself and state the request:
"I am writing to enquire about the availability of short-term accommodation near your university campus for the autumn semester."
Paragraph 2 — Provide context and details:
"I have been accepted onto the postgraduate programme in Environmental Science, commencing in September. I would require a single room with access to cooking facilities, ideally within walking distance of the main campus."
Paragraph 3 — Specify what you need and close politely:
"Could you kindly send me a list of available properties along with their monthly rates? I would also appreciate any information regarding deposit requirements and lease terms."
#Useful request phrases
- I am writing to enquire about / request information regarding...
- I would be grateful if you could provide me with...
- Could you kindly inform me whether...
- I would appreciate it if you could send me...
- Thank you in advance for your assistance.
#Letter Type 3: The Apology Letter (Informal or Semi-formal)
Apology letters require you to acknowledge what happened, express genuine regret, and often suggest a way to make amends.
#Paragraph structure
Paragraph 1 — Apologise and state what for:
"I'm really sorry about missing your birthday dinner last Saturday. I feel terrible about it, and I wanted to explain what happened."
Paragraph 2 — Explain the reason:
"My flight from Manchester was delayed by nearly four hours due to bad weather, and by the time I landed, it was almost midnight. I tried calling you but my phone had died, which made everything worse."
Paragraph 3 — Offer to make amends:
"I'd love to make it up to you. How about I take you out for dinner this weekend — my treat? You pick the restaurant, and I promise I'll be there on time this time!"
#Informal apology phrases
- I'm so sorry about...
- I really didn't mean to...
- I feel awful about what happened.
- I hope you can forgive me.
- Let me make it up to you.
#Formal vs Informal: Side-by-Side Comparison
Notice how the same idea sounds completely different depending on tone:
Formal: "I am writing to inform you that I will be unable to attend the scheduled meeting on Friday."
Informal: "Just a quick note to let you know I can't make it on Friday."
Formal: "I would be most grateful if you could arrange an alternative date."
Informal: "Could we maybe reschedule? Any day next week works for me."
Formal: "Please do not hesitate to contact me should you require further information."
Informal: "Give me a shout if you need anything else!"
#Common Mistakes in GT Task 1
- Mixing tones: Starting formally ("Dear Sir or Madam") but then using contractions ("I can't," "it's") later in the letter.
- Not covering all bullet points: The question always gives you three bullet points. Address all three — each one should get roughly one paragraph.
- Being too short: You must write at least 150 words. Aim for 170-180 to be safe.
- Using American conventions: In IELTS, use British letter conventions. "Yours faithfully" and "Yours sincerely" — not "Sincerely yours" or "Respectfully."
- Forgetting to sign off with a name: After your closing phrase, write a first name (informal) or a full name (formal). Many candidates forget this entirely.
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